Customer Program Coordinator II - Industrial Services

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.

Customer Program Coordinator II - Industrial Services role will focus on scheduling and coordinating hazardous, bulk industrial, and multi-part waste stream services, along with the data analysis that supports them. This role partners closely with the Compliance/Profiling team to ensure every waste stream is profiled, approved, and set up before service is scheduled, while also supporting all Customer Program Coordinator functions and responsibilities.

Essential Functions

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Coordinate and schedule hazardous, bulk industrial, and multi-part waste stream services
• Verify waste streams are profiled, approved, and set up in the system before services are scheduled
• Partner with the Compliance/Profiling team to resolve profile gaps, expirations, and recertifications
• Confirm required service documentation (manifests, bills of lading, labels) is in place ahead of service
• Coordinate multi-vendor services, including transportation, containers, and disposal facility approvals
• Work with vendors and transporters on equipment, capacity, and lead-time requirements
• Track scheduled services through completion and follow up on missed, delayed, or rejected loads
• Analyze scheduling and waste stream data to identify trends, exceptions, and service risks
• Perform data audits on waste stream, scheduling, and service records
• Prepare and distribute scheduling and waste stream reports
• Maintain high data integrity standards
• Support process improvement and scheduling automation initiatives
• Maintain contact, vendor, and waste stream information
• Support monthly team operations
• Coordinate and follow up on customer work orders and appropriate documentation
• Upload and maintain customer program data
• Respond to internal/external inquiries

• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.

Education Qualifications

• Required High School or Equivalent

Experience Qualifications

• Required 3+ years Customer Service or administrative support role; Environmental industry a plus
• Required 1+ years Experience scheduling or coordinating hazardous or industrial waste services
• Preferred 1+ years Experience with data audits and analyzing data

Skills and Abilities

• Strong analytical skills with ability to focus on details
• Working knowledge of waste profiles, waste classification, and shipping documentation preferred
• DOT Hazardous Materials and RCRA training certified, or ability to obtain within 90 days
• Possess time management skills and ability to prioritize tasks and responsibilities
• Ability to work collaboratively across teams, especially Compliance/Profiling and Operations
• Effective professional communication and relationship building skills
• Regular and predictable attendance is an essential function of this job.
• Strong organizational and time management skills
• Proficient in Microsoft Office (Outlook, Word, PowerPoint); Advanced Excel Skills Preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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