Refund Policy

Job seeker membership: 7-day money-back guarantee

If EcoRoles is not for you, email us within 7 days of your first payment and we refund that payment in full. You do not need to give a reason.

The guarantee covers your first payment only. Renewal payments are not refundable, but you can cancel at any time: you keep access until the end of the period you have paid for, and you are not charged again.

When a refund is made, your access ends at once. Your saved jobs and alerts are kept, and are back in place if you join again.

Any tax collected at checkout is refunded with the payment. Refunds go back to the card or method you paid with.

1. Job posting packages

Job posting purchases are non-refundable once the listing has been published on the platform.

If your listing has not yet been published (still in review or draft), you may request a full refund within 7 days of purchase.

2. Technical issues

If a technical issue on our end prevents your job from being published or displayed correctly, and we are unable to resolve it within 48 hours of your report, you are entitled to a full refund.

3. Duplicate charges

If you are charged more than once for the same listing, contact us and we will refund the duplicate charge immediately.

4. How to request a refund

Email hello@ecoroles.com with your order details. We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days via the original payment method.

5. Changes to this policy

We may update this policy as needed. Changes will be reflected in the “last updated” date at the top of this page.