Delivery Operation Specialist

About the role

The Delivery Operations Specialist will play a key role in supporting the efficient movement, preparation and delivery of vehicles across the BYD UK network. The position requires close collaboration with internal departments, logistics partners and the retailer network to ensure vehicles are delivered on time, to the required quality standards and in the most cost-effective manner.

Working Location: Uxbridge, London

Key Responsibilities：

Vehicle Delivery Operations

• Coordinate daily vehicle delivery operations, ensuring the efficient movement of vehicles from UK ports and storage compounds through to the retailer network and end customers.

• Monitor vehicle delivery schedules, proactively identifying potential delays and implementing corrective actions to minimise disruption.

• Liaise with third-party logistics providers to ensure vehicle transportation, preparation and delivery activities are completed within agreed service levels.

• Oversee vehicle readiness processes, ensuring all required inspections, preparation activities and quality checks are completed prior to dispatch.

• Investigate and resolve delivery-related issues, including transportation delays, vehicle damage, missing documentation and retailer escalations.

• Support the planning and execution of vehicle deliveries in line with business requirements, sales forecasts and customer expectations.

Operational Performance & Continuous Improvement

• Support initiatives aimed at reducing vehicle delivery costs, improving operational efficiency and enhancing retailer and customer satisfaction.

• Assist with the preparation of regular operational performance reports, providing accurate data and actionable insights to management.

• Work collaboratively with logistics partners and internal stakeholders to ensure adherence to agreed service-level agreements (SLAs).

Retailer & Stakeholder Support

• Act as a key operational point of contact for the BYD UK retailer network, supporting vehicle delivery enquiries and resolving operational issues.

• Maintain effective working relationships with internal departments, including Sales, Sales Operations, Finance, Customer Services and Logistics.

• Provide timely and accurate updates on vehicle delivery progress, delays and operational challenges.

• Coordinate with external suppliers and logistics providers to ensure effective communication and resolution of operational issues.

• Support the successful implementation of new vehicle models, delivery processes and operational initiatives.

Systems, Compliance & Administration

• Maintain accurate vehicle delivery records, transportation documentation and operational data within BYD systems.

• Support the development and improvement of operational systems, reporting tools and digital processes.

• Undertake any additional reasonable duties as required by line management to support the wider Operations function.

Requirements:

• Previous experience in automotive operations, vehicle logistics, supply chain or a similar operational environment is desirable.

• Strong organisational and planning skills, with the ability to manage multiple priorities in a fast-paced environment.

• Excellent communication and stakeholder management skills, with a proactive and solutions-focused approach.

• Strong analytical skills, with the ability to interpret operational data and identify opportunities for improvement.

• Proficiency in Microsoft Excel and other Microsoft Office applications, with experience using operational management systems advantageous.

• High attention to detail and a commitment to maintaining accurate records and operational processes.

• Ability to work independently, take ownership of issues and collaborate effectively across different departments.

• A flexible and adaptable approach, with a willingness to support evolving business requirements.

• Experience working with third-party logistics providers, vehicle compounds or retailer networks would be advantageous.

We offer:

• Performance and experience based competitive remuneration

• 25 holidays + public holidays

• Scottish Widow workplace pension

• Commute allowance

• Salary sacrifice car scheme

• Department & company wide teambuilding events.

An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏