Infrastructure Engineer

Key Responsibilities

• Manage and support macOS devices across the organization 
• Administer Jamf Pro for Apple device enrollment, configuration, patching and compliance
• Manage Microsoft Intune for device management, security policies and application deployment Support Windows and mobile devices via Intune (as required) Security, 

• Implement endpoint security controls including disk encryption (FileVault/BitLocker), OS hardening nand patch compliance 
• Integrate endpoint management with Azure AD / Entra ID and conditional access 
• Support Zero Trust and secure access models Application & Patch Management 
• Package, deploy and maintain applications for macOS and Windows 
• Manage OS and third-party patching via Jamf and Intune 
• Troubleshoot application and policy deployment issues 

• Provide L3 support for endpoint-related incidents and problems 
• Work with service desk teams to improve first-line resolution 
• Create and maintain documentation, SOPs and knowledge articles 

• Use scripts (Bash, PowerShell) to automate routine tasks 
• Monitor device health, compliance and usage metrics 
• Drive continuous improvement in endpoint performance and user experience 

Skills, Knowledge & Expertise

• Strong hands-on experience with macOS administration
• Deep expertise in Jamf Pro
• Strong working knowledge of Microsoft Intune Experience with:
  • Apple Business Manager (ABM) 
  • Azure AD / Entra ID 
  • Autopilot and device enrolment workflows 
  • Endpoint security policies 
• Jamf certifications (Jamf 200 / 300 / 400) 
• Microsoft Endpoint Administrator certification (MD-102) 
• Experience supporting remote-first or global users 
• Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA) 

• Bash and/or PowerShell scripting 
• Experience with MDM/MAM concepts 
• Familiarity with monitoring and asset management tools 
• Strong customer service and communication skills 
• Methodical and organised approach to problem-solving 
• Ability to manage multiple tickets and priorities effectively 
• Attention to detail in documentation and ticket updates 
• Willingness to learn and develop technical and process knowledge 
• Ability to work independently in a remote, distributed team 
• Comfortable following defined processes while contributing improvement ideas

• Jamf certifications (Jamf 200 / 300 / 400) 
• Microsoft Endpoint Administrator certification (MD-102) 
• Experience supporting remote-first or global users 
• Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA)