Jr. Training Specialist

ACT Power Services was established to deliver top-tier services for our clients. As an independent service provider, we prioritize our clients’ needs without any conflicts of interest. Our organization focuses on providing essential services that add value, leveraging a world-class team, cutting-edge technology, and best practices to ensure optimal facility operations that enhance production, maintain compliance, and prioritize safety for our personnel and communities.

The Junior Training Specialist will support the development and delivery of training programs for ACT Remote Control Center (ARCC) Operators and Engineers. Working under the direction of senior training staff, this role assists in creating training materials, facilitating sessions, maintaining training records, and ensuring that all ARCC personnel are equipped with the knowledge and skills needed to perform their roles safely and effectively.

Duties/Responsibilities:

• Assist in the development, updating, and maintenance of training materials including standard operating procedures (SOPs), quick reference guides, job aids, and training presentations for ARCC Operators and Engineers
• Support the delivery of training sessions under the guidance of senior training staff, including classroom instruction, on-the-job training, and virtual sessions
• Administer post-training assessments and knowledge checks; compile results and report outcomes to the training lead
• Maintain accurate and up-to-date training records for all ARCC Operators and Engineers, including completion logs, certifications, and assessment scores
• Update and manage training content within the Learning Management System (LMS) as directed
• Coordinate training schedules, room or platform logistics, and participant communications for upcoming training sessions
• Observe ARCC Operator activities to identify knowledge gaps and relay findings to senior training staff for curriculum refinement
• Assist with the review and periodic revision of training content to ensure alignment with current operational procedures, SCADA systems, and regulatory requirements
• Support the tracking and reporting of training compliance metrics across ARCC teams.
• Answer basic training-related questions from operators and escalate complex or technical questions to senior staff as appropriate
• Perform other duties as assigned to support the Training team’s objectives

Required Skills/Abilities:

• Strong verbal and written communication skills with the ability to convey information clearly to technical and non-technical audiences
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines simultaneously
• Eagerness to learn and grow within a technical training environment
• Comfortable working in a structured, process-driven operations environment
• Basic understanding of electrical systems, SCADA platforms, or control room operations is a plus
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Teams); familiarity with Learning Management Systems (LMS) is a plus
• Collaborative team player who can also work independently with minimal oversight when needed
• Strong interpersonal skills with a professional and approachable demeanor

Education and Experience:

• Bachelor’s degree in Energy Management, Engineering Technology, or a related field, or an additional year of industry-related experience in lieu of degree
• 0–2 years of experience in a training, operations, or technical support role; recent graduates with relevant coursework or internship experience are encouraged to apply
• Control room or remote operations center experience preferred — candidates with a background as an operator or in a control room support role are strongly encouraged to apply
• Familiarity with SCADA systems, DAS platforms, relay diagrams, or single-line diagrams (SLDs) is preferred
• Experience with LMS platforms or training content development tools (e.g., Articulate, Canva, PowerPoint) is a plus

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must be able to work a nontraditional schedule as needed, including occasional evenings or weekends to accommodate shift-based operator training

Schedule

Monday – Friday, standard business hours, hybrid, with occasional flexibility required to support shift-based training delivery for ARCC Operators

BENEFITS:

• 401(k)/Roth (with employer match)
• Health Insurance: Medical, Dental, Vision
• FSA, HSA, Dependent Care 
• Short-Term & Long-Term Disability 
• Critical Illness, Accident, Hospital Indemnity
• Life Insurance, AD&D Insurance (Group & Supplemental)
• Legal Insurance, Identity Theft Protection
• Pet Insurance 
• Employee Assistance Program
• Paid Time Off, Sick Time
• Parental & Other Extended Leaves
• Paid Holidays
• Opportunities for Advancement
• Training & Development 
• Performance Bonus

Employment with ACT Power Services is at-will, where permitted by applicable law.

The statements above describe the general nature of the work performed and are not intended to be an exhaustive list of duties or responsibilities. Reasonable accommodations may be made to enable qualified individuals with disabilities or related needs to perform the essential functions of the position.

ACT Power Services is committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees. 

ACT Power Services does not accept unsolicited resumes or referrals from staffing agencies, search firms, or third-party recruiters.